Researcher II

Researcher II

United States

Design

Individual Contributor

Yes

5842

Full Time

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Job Description

About GitHub

GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

The Product Research team helps GitHub build tools and experiences that support the future of software development. We study how people work, what they need, and the context around their teams and organizations so product teams can make better decisions.

We are looking for a User Researcher to support research on defined product features and customer problems. In partnership with experienced researchers and cross-functional teams, you will help plan and conduct studies, synthesize customer evidence, and communicate findings that improve product decisions and user experience.

Responsibilities

Partner with researchers, product managers, designers, and engineers to clarify research questions, target customers, product decisions, and learning goals for a defined feature or problem.

Review relevant existing research, customer feedback, and product data; summarize what is known and identify gaps with guidance from a research lead.

Help prepare end-to-end study plans, including participant criteria, discussion guides or test materials, recruiting needs, methods, timelines, and success measures.

Conduct assigned research activities, such as interviews, usability sessions, prototype evaluations, surveys, and product walkthroughs, following established research practices and receiving regular guidance.

Organize and analyze qualitative and quantitative evidence; identify recurring patterns, distinguish evidence from assumptions, note limitations, and develop findings and recommendations for review.

Share clear, concise readouts and customer stories with the immediate product team, using appropriate formats such as presentations, written summaries, clips, or annotated examples.

Contribute customer context to feature decisions, experience improvements, and team discussions about user needs, adoption, engagement, and usability.

Support iterative research and evaluation with cross-disciplinary teams, including heuristic reviews, journey mapping, ideation, and follow-up studies as the product evolves.

Help maintain research materials and reusable templates, and support participant recruiting or customer-learning activities as assigned.

Communicate risks, changes in scope, and questions that need researcher or stakeholder input early; incorporate feedback into research plans and deliverables.

Qualifications

Required Qualifications

3+ years experience in user experience research

OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ years experience in user experience research

OR equivalent experience.

Experience in research methods impacting both product direction and detailed experience design.

Preferred Qualifications

Relevant research experience within software development sector.

Experience researching developer tools, software products, or technical workflows.

Familiarity with both qualitative and quantitative research methods and knowing when to ask for methodological guidance.

Experience working with cross-functional product teams in an iterative design or development environment.

Familiarity with research tools for remote sessions, surveys, analysis, and communicating findings.

Interest in how AI-enabled tools or changing software-development workflows affect customer needs.

Compensation Range

The base salary range for this job is USD $68,200.00 - USD $181,000.00 /Yr.