About the role
Rolling Meadows, Illinois
Client Service/Account Management
57822
$70,500 - $137,500
Partially Scheduled in the Office
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Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.
Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
How you'll make an impact
As the dedicated senior consultative analyst for one of GB’s largest carrier clients, you will execute quantitative analysis to drive actionable insights. Your insights should identify performance gaps and hypotheses for root cause, leading to specific action plans to capitalize on opportunities. You will work very closely with Client Services, Claims Operations, as well as the Client’s analytics team and our internal executive team.
You will be responsible for developing and maintaining appropriate scorecards and reports to track this client’s claims and operational performance, including packaging of monthly insights for an executive report out. The ideal candidate will be able to juggle numerous inflight asks with a short timeline and communicate expectations effectively with internal and external stakeholders across the organization.
Intermediate to expert level skills in SQL and Excel are essential for analyzing and transforming complex data into meaningful insights, presenting the findings clearly, and identifying strategic next steps to effectively influence outcomes. In addition, you will be required to streamline processes and automate reporting where applicable.
Generating analyses and reports related to client’s claims outcomes to provide recommendations for senior and executive audiences
Identifying and assessing opportunities to improve productivity, efficiency, and outcomes across GB’s operations as they pertain to this client
Packaging insights from analyses into highly polished presentations for internal stakeholders and/or executive team
Evaluating financial impact of rolling out new pilots and initiatives
Conducting primary and/or secondary research to identify required data to solve a given business question
Overseeing build-out of tools/technology as needed to ensure claims ops and client services have ability to comprehensively track outcomes
Intermediate knowledge of fundamental claim concepts, practices, and procedures within GB’s operations
Able to work independently with minimal guidance as needed
Tasked with solving problems of moderate to high complexity
Significant client interaction and engagement
About You
Bachelor’s degree in statistics, mathematics, computer science, finance, data science, engineering, or economics.
A background in insurance, insurance broking, or financial services.
5+ years of relevant professional experience in business intelligence, analytics, statistics, data science, or related field.
Excellent problem solving skills as well as critical thinking and conceptual thinking abilities.
Expert in Microsoft products – Excel, Power Point
Proficiency in SQL (R, Python, SAS - a plus) with the ability to analyze and convert complex data into meaningful insights
Preferred:
Demonstrated abilities to lead and develop analysts.
Experience gathering and aligning business requirements across stakeholders.
Work Traits:
Ability to work on diverse teams with varying skill sets and levels.
Critical Thinking, Leadership, Comfortable presenting in front of clients and senior management, Complex Problem Solving, Deductive Reasoning, Mathematical Reasoning, Excellent Judgment & Decision Making skills, and Excellent Communication Skills
A strong desire for continual learning.
Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Minimum requirements
- Bachelor’s degree in statistics, mathematics, computer science, finance, data science, engineering, or economics with 5+ years in business intelligence, analytics, or related field.
- Proficiency in SQL and expert skills in Excel and PowerPoint for data analysis and presentation.
- Background in insurance, insurance broking, or financial services with strong problem-solving and communication skills.
This listing was parsed by AI and may not be complete. Check the official posting on Gallagher's site for the most accurate information.