Senior Software Engineer Engineering

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Docusign is seeking a Senior Software Engineer to design, automate, and operate reliable cloud and network infrastructure across Microsoft Azure and Google Cloud Platform. This role focuses on the platforms that connect services, manage traffic, and support secure, repeatable delivery across AKS and GKE environments. The successful candidate will work with minimal guidance across multiple components and projects.

They will design extensible solutions, improve deployment and operational practices, troubleshoot complex distributed-system issues, and partner with application and infrastructure teams to deliver measurable improvements in reliability, security, and engineering efficiency. This role is hands-on and requires strong ownership from design through deployment, validation, operations, and continuous improvement.

This position is an individual contributor role reporting to the Director, Software Engineering.

Responsibility

Design, build, and operate production-grade infrastructure across Azure, including AKS, and Google Cloud, including GKE

Develop reusable Terraform modules and patterns for secure, modular, and maintainable multi-cloud infrastructure

Manage infrastructure state, environment configuration, dependencies, and lifecycle changes using Infrastructure as Code

Identify and resolve technical bottlenecks that affect major engineering initiatives

Design and operate Kubernetes platforms, including cluster networking, ingress, egress, routing, and policy enforcement

Implement and optimize Istio control-plane and Envoy data-plane capabilities across distributed clusters

Configure service-mesh traffic management, including routing, retries, circuit breaking, canary releases, blue/green deployments, and failure isolation

Apply mutual TLS, authorization policies, and zero-trust principles to protect service-to-service communication

Build reusable Helm charts, shared charts, and deployment patterns that enable consistent application delivery across engineering teams

Design and maintain declarative GitOps workflows using Argo CD

Build and improve Azure DevOps pipelines for infrastructure provisioning, validation, deployment, and application lifecycle management

Establish automated checks for configuration safety, policy compliance, test coverage, and deployment readiness

Improve release processes by making changes observable, repeatable, and recoverable

Define and maintain service-level indicators, service-level objectives, health metrics, dashboards, alerts, and operational runbooks for owned platforms

Use metrics, logs, traces, and system evidence to diagnose complex distributed-system and networking issues

Participate in the on-call rotation and confidently investigate alerts and incidents using documented procedures

Lead or contribute to root-cause analyses and post-incident reviews, including corrective actions that address systemic causes

Improve platform reliability through capacity planning, failure testing, rollback design, and operational automation

Author, review, and approve technical designs for multiple projects within the Network Cloud & Infrastructure domain

Gather requirements, clarify success measures, identify dependencies, provide accurate estimates, and communicate trade-offs early

Work cross-functionally with application engineering, security, SRE, cloud platform, and operations teams to align technical plans and remove blockers

Serve as a trusted technical resource for the team and provide clear, constructive code and design reviews

Mentor engineers through pairing, documentation, technical talks, runbooks, and practical coaching

Contribute to the improvement of engineering standards and practices

Job Designation

Hybrid:

Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

Bachelor's degree in a related field

8+ years of relevant experience

Experience in cloud, platform, DevOps, or SRE roles in production environments

Experience with Azure (AKS) and GCP (GKE) managed Kubernetes services

Experience with Kubernetes (networking, operations, ingress/egress, security controls)

Experience building platform abstractions for developers

Experience operating Istio and Envoy in multi-cluster or multi-cloud setups

Experience with Terraform, state management, and reusable infrastructure modules

Experience with Helm for application delivery and chart management

Experience scripting or programming in Go, Python, or Bash

Experience in on-call operations, incident response, and root-cause analysis

Preferred

Experience with observability platforms such as Prometheus, Grafana, Jaeger, or OpenTelemetry

Advanced Envoy routing, filter, and gateway configuration

Knowledge of zero-trust architecture, including mTLS, authorization policies, and IAM controls

Familiarity with Azure and GCP networking, DNS, load balancing, and private connectivity

Experience with GitOps workflows using Argo CD or equivalent tools

Experience building and troubleshooting Azure DevOps CI/CD pipelines

Design experience with progressive delivery, canary deployments, and disaster recovery

Understanding of compliance and regulated cloud standards (e.g., FedRAMP, SOC)

Track record of enhancing developer experience via automation and self-service infrastructure

Involvement in technical hiring and cross-team engineering mentorship

Strong communication skills to manage technical trade-offs, risks, and project estimation

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $164,700.00 - $266,000.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $158,300.00 - $223,625.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $158,300.00 - $232,575.00 base salary

This role is also eligible for the following:

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits

provide options for the following:

Paid Time Off: earned time off, as well as paid company holidays based on region

Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement

Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment

Retirement Plans: select retirement and pension programs with potential for employer contributions

Learning and Development: options for coaching, online courses and education reimbursements

Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.

We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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#LI-Hybrid

• Bachelor's degree and 8+ years in cloud, platform, DevOps, or SRE roles with production experience
• Proficiency with Azure AKS, GCP GKE, Kubernetes networking, Istio, Envoy, Terraform, Helm, and scripting (Go, Python, Bash)
• Experience in on-call operations, incident response, root-cause analysis, and infrastructure as code management