Principal Customer Success Manager - GOVCON

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally.

Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

Business Summary

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

As a Principal Customer Success Manager at Deltek, you will manage a portfolio of 30-40 Enterprise SaaS customers, serving as their primary point of contact throughout the customer lifecycle. This is a hybrid role supporting customers across two of Deltek’s flagship government contracting solutions — Costpoint, our intelligent ERP for government contracting, aerospace, and defense, and GovWin IQ, our market intelligence platform for finding and winning government contracts.

By engaging proactively and consistently, you’ll drive customer loyalty, demonstrate ongoing product value, and directly contribute to renewals, expansions, and customer advocacy. This role carries a quota for renewals and expansions with variable compensation eligibility, including President’s Club.

Key Responsibilities

Serve as the single point of contact for a portfolio of SaaS customers, managing the full customer lifecycle from onboarding through renewal

Develop trusted advisor relationships with customers, closely aligning with their business goals and strategies

Conduct value-based business reviews with customers to demonstrate ROI, communicate best practices, and monitor customer health

Partner with the Renewal and Growth specialist to influence renewal outcomes and support a seamless renewal process

Uncover expansion and add-on opportunities within your account portfolio to drive incremental growth

Raise awareness of product upgrades and Deltek news while handling day-to-day customer inquiries

Proactively identify risks to retention and implement strategies to mitigate churn

Attend in-person events and customer meetings to deepen relationships and drive engagement

Track and report on key customer health metrics using CRM tools to inform engagement priorities

Qualifications

3 - 8 years of Customer Success Management experience, with required experience supporting enterprise software and SaaS customers

Experience with CRM platforms such as Salesforce or Gainsight

Familiarity with Deltek Costpoint, GovWin IQ, or other government contracting software

Background in government contracting, aerospace, or defense industries

Demonstrated ability to influence renewal outcomes and identify expansion opportunities

Experience with customer health scoring and data-driven account management

Career InterestsCustomer Support

Compensation Info

The U.S. On-Target-Earnings (OTE) for this position is $92,005.00-$150,000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Position TypeFT

Travel Requirements

20%

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security.

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Important: Protect Yourself from Recruitment Scams

Bad actors or scammers may try to impersonate Deltek and send fake job offers to people. Messages from Deltek about employment opportunities will be from an @deltek.com account or Enterprise@trm.brassring.com, never from free services like Gmail or Yahoo. Please look carefully at the email address that provides any job offer, as some fake accounts are created to look like a legitimate domain name or email address. We will also never ask you to pay money at any point in the hiring process, whether for training, equipment, background checks, or anything else.

If you receive a suspicious offer claiming to be from Deltek, do not share personal or financial information. Report any suspicious communication to Secure@deltek.com and consider reporting it to law enforcement.

Job Expires16-Sep-2027

• 3-8 years in Customer Success Management supporting enterprise software and SaaS customers
• Experience with CRM platforms like Salesforce or Gainsight
• Familiarity with Deltek Costpoint, GovWin IQ, or government contracting software and industry background