Payroll Service Support Specialist

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally.

Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.www.deltek.com

Business Summary

The Deltek Global Sales team has a passion for empowering project-based businesses to achieve their goals. We relentlessly focus on our customers’ needs and strive to deliver an exceptional experience for all clients. If you are an enthusiastic, motivated professional who enjoys building and nurturing relationships – join our highly collaborative team to help power project success for our customers.

Position Responsibilities

The Payroll Support Specialist plays a key role in supporting Deltek ComputerEase Payroll Services clients across all 50 states, helping them navigate and maximize their use of the ComputerEase software. This role serves as a trusted client resource — providing hands-on support, troubleshooting, and training in an ever-evolving payroll and regulatory landscape.

Key Responsibilities

Support clients in performing payroll functions within the ComputerEase application, delivering timely and accurate assistance

Take ownership of time-sensitive and urgent client issues, developing effective solutions and escalating complex cases to the appropriate subject matter experts

Educate and counsel ComputerEase Payroll Services clients on processes and procedures to promote self-sufficient system usage

Leverage internal resources and knowledge bases to troubleshoot and resolve client questions efficiently

Complete tax updates and adjustments within client ComputerEase systems as directed by the Tax Team

Manage and maintain the ticketing system by reviewing, updating, and closing cases daily

Monitor ComputerEase software updates and utilize company training materials to stay current on changes impacting payroll clients

Attend internal meetings and adhere to scheduling expectations consistently

Qualifications

Required Qualifications

Bachelor's degree or equivalent work experience

2–3 years of experience in customer support or a related field

Strong communication and interpersonal skills with the ability to explain complex concepts clearly

Excellent organizational and time management skills with the ability to manage multiple priorities simultaneously

Proven ability to troubleshoot issues and follow defined escalation procedures

Comfortable working in a fast-paced, client-facing environment with evolving software and regulatory requirements

Experience using AI tools or platforms to improve productivity, resolve client issues, or streamline workflows

Preferred Qualifications

Experience in the payroll industry, including knowledge of multi-state payroll regulations

Hands-on experience with Deltek ComputerEase software

Familiarity with construction industry payroll, including union payroll or prevailing wage requirements

Experience working with ticketing or case management systems

Demonstrated ability to train or coach clients/end users on software platforms

Career InterestsCustomer Support

Compensation Info

The U.S. salary range for this position is $49,000.00-$70,000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Position TypeFT

Travel Requirements

No

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security.

E-Verify

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this

Candidate Privacy Notice

Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Important: Protect Yourself from Recruitment Scams

Bad actors or scammers may try to impersonate Deltek and send fake job offers to people. Messages from Deltek about employment opportunities will be from an @deltek.com account or Enterprise@trm.brassring.com, never from free services like Gmail or Yahoo. Please look carefully at the email address that provides any job offer, as some fake accounts are created to look like a legitimate domain name or email address. We will also never ask you to pay money at any point in the hiring process, whether for training, equipment, background checks, or anything else.

If you receive a suspicious offer claiming to be from Deltek, do not share personal or financial information. Report any suspicious communication to Secure@deltek.com and consider reporting it to law enforcement.

Job Expires09-Nov-2027