About the role
Job Description
Job Summary:
As a leading mid-market IT services solution provider, BDO Digital is seeking individuals to join the ServiceNow practice to complement its portfolio of service offerings.
The ServiceNow Architect is responsible for designing, implementing, and maintaining ServiceNow solutions that align with our client's business objectives. This role requires a deep understanding of ServiceNow architecture, modules, and best practices to drive digital transformation and enhance both our IT service management capabilities and client ServiceNow platform use.
Job Duties:
Leads the design and architecture of ServiceNow solutions, ensuring they meet business requirements and are scalable, secure, and efficient
Oversees and leads a team of onshore and offshore developers for the implementation of ServiceNow modules, including ITSM, ITOM, PM, CSM, HRSD, and others, ensuring seamless integration with existing systems
Customizes and configures ServiceNow applications to meet specific business needs, including workflows, forms, and user interfaces
Provides technical leadership and guidance to development teams, ensuring adherence to best practices and standards
Collaborates with client business stakeholders, IT teams, and vendors to gather requirements and translate them into technical solutions
Monitors and optimizes the performance of ServiceNow applications, identifying and resolving issues to ensure high availability and reliability
Maintains comprehensive documentation of architecture, design, and implementation processes Provides training and support to end-users and IT staff to maximize the value of ServiceNow solutions
Escalates any issues to senior management, as needed
Provides regular status updates on implementation
Prepares formal and informal presentations for various internal and external meetings
Other duties as required
Supervisory Responsibilities:
Supervises the day-to-day workload of managed services team members
Ensures teams are trained on all relevant software
Evaluates the performance of team members and assists in the development of goals and objectives to enhance professional development
Delivers periodic performance feedback and completes performance evaluations for teams in accordance with Firm guidance
Acts as mentor to team members, as appropriate
Qualifications, Knowledge, Skills, and Abilities:
Education
High School Diploma or GED, required
Bachelor’s degree in Computer Science or Information Technology, preferred
Masters degree in Computer Science or Information technology, preferred
Experience
Six (6) or more years of experience in ServiceNow architecture and implementation, required
Experience with ticketing systems and remote management tools, required
Strong understanding of ITIL processes, preferred
Four (4) or more years working in conjunction with off-shore teams to deliver solutions, preferred
Experience in large complex ERP deployment, preferred
Experience working in a consulting environment, preferred
License/Certification:
ServiceNow Certified System Administrator and Certified Implementation Specialist, preferred
ITIL V3/V4, preferred
Software
Experience with ServiceNow modules, ITSM, ITOM, PM, HRSD, CSM, SecOps, (IRM, TPRM, BCM, etc.), preferred
Four (4) or more years of experience in JavaScript, HTML, CSS, and ServiceNow scripting, preferred
Other Knowledge, Skills, & Abilities
Excellent communication skills, professionalism, positive attitude, and desire to learn
Ability to effectively work both with a team and independently
Excellent analysis and problem-solving skills
Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details
Capable of working well under pressure while dealing with unexpected problems in a professional manner
Ability to work well in a cross-functional team environment preferred
Must have excellent organizational and multi-tasking skills
Keyword: ERP, ServiceNow, ITSM, ITIL, IT Service Management, ITOM, PM, ITAM, HRSD, CSM, Integration, GRC, SECOPS
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.
National Range: $120,000 - $180,000
Maryland Range: $120,000 - $180,000
NYC/Long Island/Westchester Range: $120,000 - $180,000
About Us
At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you’ll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.
Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.
BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you’ll be part of a team helping clients navigate complexity and move forward with clarity.
We are proud to be an ESOP company, offering participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits\* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we’re building together.
Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits. Click here to find out more!
\*Benefits may be subject to eligibility requirements.
Equal Opportunity Employer, including disability/vets
Click here to find out more!
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Job Info
Job Identification
12464
Job Category
Generalist
Posting Date
08/14/2026, 08:09 PM
Job Schedule
Full time
Minimum requirements
- High School Diploma or GED required; Bachelor’s or Master’s in Computer Science/IT preferred
- Minimum 6 years of experience in ServiceNow architecture and implementation, with ticketing systems experience
- ServiceNow Certified System Administrator and Implementation Specialist preferred; ITIL knowledge preferred
This listing was parsed by AI and may not be complete. Check the official posting on BDO USA's site for the most accurate information.