Application Engineering and Support Lead

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.

This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This is an excellent opportunity to be a key individual contributor, responsible for supporting information security technologies with a focus on Microsoft and Linux environments.

Your primary duties include leveraging your in-depth technical knowledge to manage and enhance both vendor and internally developed applications. Just as important as your technical experience will be your ability to connect and work with people. A positive team atmosphere is very important to us so we are looking for people who can collaborate well. The role involves interaction with Business stakeholders as well as other Technical teams globally across the company, so we are looking for excellent relationship building and communication skills.

Responsibilities • Highly proficient with Windows and Linux systems • Highly proficient with Database Technologies – Oracle, SQL Server, MySQL • Experience of monitoring technologies • Experience of tech tools, e.g. Splunk, Horizon, Ansible Tower, BladeLogic • Strong analytical skills/problem solving/conceptual thinking • Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of technical understanding • Demonstration of a professional, team oriented approach coupled with strong self-motivation and personal initiative.

Required Qualifications • Acting as a subject matter expert, providing support and leading the technical triage for problems with applications within the live production environment, contributing to stability and availability, and maintaining a high degree of customer service. • Act as a Primary Subject Matter Expert for our Access Request Management and Access Review applications. • Incident, Problem and Change Management duties, including ownership and progression of internal and external faults and technical issues.

Own and manage failures within systems through to resolution of the issue, whilst controlling and minimizing impact to business areas. • Leading technology operations, including, but not limited to, log analysis, application and operating system troubleshooting, software deployment, patch management oversight, Quality Analysis for standard processes. • Working with project and development teams, shadowing projects and enhancements, to ensure minimal impact to the production environments.

• Define technical work break-down structure, Key performance metrics and outcome success criteria for Operational projects • Mentoring junior system engineers and coaching team members in continuous integration and continuous delivery events. • Develop and maintain cross training sessions and content to ensure continuous follow the sun capabilities.

• Manage all Continuous Delivery capabilities using all required automated and manual deployment tools within our technology development stack • Understanding of complex environments, their sub-components, concepts, and interactions • Experience with databases and associated query languages • Experience in security vulnerability remediation • Deep understanding of large networks and systems and the interaction between applications, infrastructures, etc.

• Effective communication skills and motivation/willingness to learn • Strong analytical skills/problem solving/conceptual thinking; out-of-the-box thinkers Desired Qualifications • Advanced Security certifications: SANS, GIAC • ITIL Certifications • CISSP Required Skills 1. Collaboration 2. Influence 3. Production Support 4. Risk Management 5. Solution Design 6. Analytical Thinking 7. Architecture 8. Innovative Thinking 9. Result Orientation 10.

Stakeholder Management Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540) Pay and benefits information Pay range $92,100.00 - $160,100.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan.

Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe.

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency

• Proficiency in Windows, Linux, and database technologies (Oracle, SQL Server, MySQL) with experience in monitoring and tech tools like Splunk and Ansible Tower.
• Experience in incident, problem, and change management, including technical triage and production environment support.
• Strong analytical, communication, collaboration skills, and ability to mentor junior engineers and manage continuous delivery processes.