Senior Program Manager- AI Learning Operations

We Are: At Udacity (a part of Accenture), we aim to bring accessible, engaging, and highly relevant education to the world. We believe that education is not limited to four years or four walls, it’s a lifelong pursuit. Technology is advancing rapidly; there is a growing skills gap between jobseekers and career opportunities, and between an enterprise’s strategies and employee’s skill to execute. Udacity is dedicated to closing these gaps. To do this, we're rethinking how education is made and delivered by empowering our students to advance themselves personally and professionally.

The Work: Senior Program Managers for Learning Operations plan and run the programs that deliver each pod's roadmap. They own the plans, timelines, dependencies, and coordination that turn a pod's intent into delivered learning, keeping content and video work sequenced so parallel work lands together. They track commitments against delivery, surface slippage early, clear blockers, and communicate status to pod members, Video Production team, and Learning Experience leadership. They run the operating rhythm for the programs they own, planning cadences, stand-ups, and reviews.

The Senior Program Manager will own the largest and most cross-cutting programs, including leadership of key initiatives within the AI Pod and across the Learning Experience organization. The role will establish delivery standards for the PMO, drive strategic cross-functional initiatives, and provide people leadership to one Program Manager who reports to them. Key Responsibilities: Plan and drive programs end-to-end: scope, schedule, dependencies, risks, and delivery against the roadmap. Track commitments against delivery, surfacing slippage early, and driving recovery.

Coordinate across pods (content, video, architecture) so parallel work lands together. Manage communication with internal ALV stakeholders. Clear blockers and manage risks and escalations to keep programs moving. Communicate clear, timely status to pod members, Video Production team, and LX leadership. Run the operating rhythm: planning cadences, stand-ups, release readiness, and reviews for the programs they own. Manage process improvement and strategic initiative workstreams.

Basic Qualifications: Minimum of 4 years of program and project management experience Bachelor's degree Professional Skills Requirements: Experience within the EdTech industry Awareness of adult learning theory and principles Experience with AI tooling for planning, status, and reporting work Professional Skills Requirements: Ability to manage programs involving interdependent workstreams, including dependency mapping and risk tracking Deep reporting discipline, including how to structure status so slippage shows up early.

Drives delivery amid ambiguity; makes calls and unblocks without waiting for perfect clarity. Anticipates slippage before it becomes a miss; stays organized and proactive. Communicates and influences across pods, functions, leads, and stakeholders. Manages and grows people, sets clear expectations, gives constructive, actionable feedback, and nurtures development.

Sees the pattern behind repeated delivery problems and fixes it at the process level Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 10/20/2026.

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• Minimum 4 years of program and project management experience with a Bachelor's degree
• Experience in EdTech, knowledge of adult learning principles, and AI tooling for planning and reporting
• Strong skills in managing interdependent workstreams, risk tracking, proactive communication, and people leadership